{
  "instruction": "Evaluate each fictional historical ticket. Return JSON with an items array. Each item must have id, category, urgency, summary and escalation_reason. Categories: access, billing, defect, feature_request, outage, how_to, other. Urgency: low, normal, high, urgent. Escalate security and payment disputes to a person. Do not reply or route real tickets.",
  "facts": [
    {
      "id": "T-01",
      "text": "Where is the CSV export button?"
    },
    {
      "id": "T-02",
      "text": "I dispute the duplicate payment on my invoice."
    },
    {
      "id": "T-03",
      "text": "An unknown person changed our account recovery email."
    }
  ]
}