{
  "instruction": "Draft a customer status update using only confirmed facts. Include impact, mitigation and next update. Do not invent a cause or restoration deadline.",
  "facts": {
    "id": "INC-TEST-01",
    "timeline": [
      {
        "time": "09:05 UTC",
        "fact": "Some report exports fail."
      },
      {
        "time": "09:12 UTC",
        "fact": "The team is investigating and has paused the affected export worker."
      }
    ],
    "cause": "Unknown",
    "next_update": "09:30 UTC",
    "restoration_time": "Unknown"
  }
}